Defining success for our clients in 3 steps

Matt Klepac

Monday, April 30, 2018

Defining ways of Customer Success

Defines Success for Our Clients

  • ‘Success is doing good work with interesting people and providing them with value’
  • ‘Success entails meeting the goals you have set for yourself’
  • ‘Success is eating only three peanut butter cookies per day’ (okay, maybe that’s just me)

I spend a considerable amount of my workday thinking about success – not only defining it for myself and our teams but also brainstorming about how we can continue to help our customers create and maintain success with the use of our products and services. Our goal is to give people what they need to be the best at what they do – that goes for us internally, here at Vertify – but extends to our customer base as well. We think by doing so, we are empowering every business to unlock the true potential of their company data.

How do we navigate this path to success? Ultimately, Vertify defines success for our clients in 3 ways:

  1. By providing improved collaboration between systems and departments. Usage of the Vertify platform gets everyone on the same page by matching data between all systems that house customer data within a given organization – so that everyone has the same view of their data. This sets into motion several key components that drive success within teams: it sets expectations; defines responsibilities; and creates transparent information, improving visibility to data status and progress.
  2. By making your data ‘smart’, enabling intelligent promotion of company objectives. With smart data, the focus is often on smaller data sets that can be turned into actionable information resulting in effective outcomes that address business challenges.
  3. By producing a results-oriented experience that seems effortless to the end user. Our platform merges the ease of drag-and-drop mapping with the flexibility of multiple logic and transformation operators, helping to make your data flow easily and align correctly. Our teams engage in ongoing training on the systems that drive your business so that we can partner with companies on best ways to meet business goals.

If data is the lifeblood of a company, then Vertify is the heart that controls what part it flows to. We want to help you win with your company data, while simultaneously enabling ease-of-use and instilling best practices. We share and understand your objectives, and want to work together to monitor progress and keep tracking towards improvements and efficiencies.

We’d love for you to join us on this journey….to success.